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How Do You Feel About Gratuities?

Dr. Patty Ann and I went to see the Commodores in concert last night in Stamford. It is called the ‘Jazz Up July’ series. Held outdoors in downtown Stamford, CT. in Columbus Park. Sometimes we all bring lawn chairs and sit right near the stage if we arrive early enough. Our group of eight had reserved an outdoor table at one of the numerous restaurants in downtown Stamford with a view of the stage.

commodores1 commodores2 commodores3

The weather was great with a slight breeze in the evening. The company, the music, the food and the beverages were all wonderful!

Because this event is a big draw, the majority of the restaurants include an 18% gratuity to the bill for food and beverage.

Here is the question:

Part 1: How do you find the level of service you are given in a restaurant when the gratuity is included in the bill as opposed to when the gratuity is not included?

Part 2: When you see that an 18% gratuity is going to be automatically added to the bill, would you add more of a gratuity to the final total – how much more and based upon what?

Feel free to share your viewpoint in the comments section.

My behavior is based upon previously owning a small bar/restaurant some years ago. Bartenders and wait staff are depending upon their tips to make their money. A smile, some small conversation and quality service and you are good to go with a 20% to 25% gratuity. How about you?

The other side of this equation is your business. Do you have a business where some of your employees obtain tips? Is the ‘tip jar’ a permissible item on the check out counter?

Where is the line drawn in asking for and giving a gratuity? How do your customers really feel about it?

Here are a few examples of these questions which are from the food industry.

Case 1:   There is the ability to order food to go or to pick up and take out from numerous levels of restaurants and food establishments. The people who are packing up this order to be picked up are in fact making certain the order is correct and placing napkins and other paper or plastic wear into the bag with your food order. When you go to pick up this order and pay – do you leave a tip or not?

Case 2:   You go through the Drive Thru area. You stop at the brightly lit menu and speak into the microphone your entire order. You drive through the line and arrive at the Drive Thru Window to pick up your order. There is the tip jar. Do you leave a tip or not?

A general question is where is the line? If you go to the office of your CPA or other professional would you expect to see a tip jar? If you did see one how would you feel about this service provider?

Case 3: If you physically enter a shop for your morning coffee drink or tea at a Starbucks or Dunkin Donuts or other coffee shops, and as many people do now, you pay with the loaded rewards card from that company or directly on your iPhone – do you reach into your pocket and leave a tip? What if your specific style of beverage plus your morning sandwich is right there for you as soon as you walk into the door each and everyday?

It seems everyone has an opinion on this topic. It is a topic which many people say one thing and tend to do another. Only your bartender, waitress and barista know for sure.

Mitch Tublin is an advanced certified executive and personal coach who resides in Stamford, CT.

Are you ready to feel ‘empowered’ ? Sign up here to be invited to a free content filled call on the steps you need to take to become ‘empowered’.


Do You Take Action?

There is something about taking action that stirs things up. Yet often, the taking action part, does not happen at all or if it does, it is not soon enough.

There is a story in an email going around, maybe you saw it, where Jack Canfield refers to his speaking engagements where he is standing on the stage with a $100 bill in an outstretched hand. “Who wants this?” He asks the audience. Many people raise their hands. At some point a person from the audience gets up on the stage and takes the $100 bill from his hand. The person from the audience took action.

My question is what stopped everyone else from taking this specific action? Was it a behavior model drilled into their heads for years – “No, No, No – you don’t get up in the middle of a show or presentation and go up on the stage!” What was the reason? Would you have stood up and gone up to Jack Canfield on the stage and taken the $100 bill from his outstretched hand? Write your comment in the comments section.

Please do not scoff at the notion that we were not brainwashed to some extent in our younger days. Of course much of what many of us were taught turned us into good citizens.

phone booth“Respect your elders.”

“Help those in need.”

“Give up your seat to a pregnant woman.”

However, some other often heard statements, upon reflection, make me wonder?

“The Early bird gets the worm?”

“Good things come to those who wait?”

“Speak when spoken to?”

“Always carry some change with you for the pay phone?”  (Do these even exist anymore?)

How about you? Were there certain phrases or often heard statements which you may need to consider over-coming the impression they made upon you?

Positive Affirmations are a great way to overcome negative thoughts or past ideas in our heads. A full article on Positive Affirmations will be coming soon. Another way to stir up activity and move past lingering negativity is to take action. Even the action of setting one or two goals would be a great step. Write the goal or goals out on index cards and have these with you all day.

Enter these goals on your laptop, send the goal or goals to yourself in an email. Place a date and a time next to each of the goals for when you are going to achieve it. Tell others you know about your goal or goals and why it is important to you and when you are going to achieve them. You might be able to tell there is much more to come in terms of goal setting and attaining goals. The point is, it starts with taking the action!

Is there something you should be taking action on and you have not? Why not? Let’s go!

Mitch Tublin is an advanced certified executive and personal coach who resides in Stamford, CT.

Do you feel the need to be empowered to take action? Coming up soon – empowerment series – click here to be invited to the free call.



Wearables – Do You Track Your Steps, Workouts, Sleep Patterns and More?

Some people are not participating in the current wearables epidemic. Others are certain that this is only the tip of the iceberg and there are way more products to come in terms of wearables technology. Different kinds of products to wear and more that they can track. The Apple Watch has been getting a lot of attention as it […]

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Do You Feel Better Waiting?


We all wait to do things, right? Why is it that we wait? Maybe the concept was started at an early age by hearing – “Good things come to those who wait!” Really? Stop reading this for a moment and write down the following quickly without thinking for too long: One or two words in the form of a […]

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Are You Ready For Anything?


It was a gorgeous summer day. Clear blue skies with hardly a cloud. A slight breeze and little humidity. My windows were rolled down, the air conditioning was off, the sound system was off, the cell phone was off and driving along the highway at 55 MPH… it was a gorgeous summer day. The quiet, […]

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Let The Celebration Begin!


Do we all celebrate often enough? There are family milestones, birthdays, graduations, and more. There are friends who are visiting from out of town. There are events which take place at work. Do we take the time and effort to celebrate each of these or not? It my purpose in discussing this topic to say celebrating goes a […]

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