When running our own business we have to set priorities. Let’s assume we all buy into that statement. If not, leave a comment and the article on that topic will be sent out, and quickly. The point of bringing up priorities is commitment. When we each make a commitment to either do something, or be somewhere, or meet with someone, or follow up on one item or another – do we always follow up on our commitment and do it?
Let’s explore a bit deeper into this topic when someone does not follow through on their commitment.
First – we have all had this happen, someone says to us, “Of course I would be happy to…” Whatever the rest of the sentence is you fill in the blank. For example it might be anything such as: “…introduce you to the CEO over at…” OR “…yes I am a member there and will absolutely invite you to one of our gatherings…” Then what takes place is nothing. You might even follow up with the person. You might even meet with them or see them again at a networking event. Yet sadly, nothing is mentioned regarding the previously stated commitment.
Second – have we made an error in assuming we had built a relationship with someone? The relationship building must come first. This takes place through interaction, communication and sharing some time with each other. A relationship will absolutely be created faster with in person contact and communication and take longer when the contact is over the phone or through the use of texting or the internet.
Third – did we participate in creating a feeling within the other person that they were being backed into a corner to make an offer and really did not have any intention of following through. They just wanted us to go away? “How do I get out of this?” They are thinking to themselves.
Fourth – if we were the person in the previous situation – have we ever made a commitment and then not followed through? Why did we do that?
In summary, a commitment should only be made when we are prepared to follow through. Period. End of story. If you put something out there take care of it. If not then keep your mouth shut.
If you are seeking favor from someone and you do not have the relationship built with them yet, focus on building the relationship first. Build the relationship in full authenticity not because all along you know at some point you are going to ask for a favor. This is not at all what is being suggested. The point is do not ask for favor when it is based upon nothing other than you asking and your hope the person is in a charitable mood. What this does is you are viewed as a charity case and more often than not if the commitment is made and they have not read this article you will never hear from them again anyway!
Mitch Tublin is an advanced certified executive and personal coach who resides in Stamford, CT.
I agree. Commitment and consistency. They are the solid rock foundations of business and of life. Well said, Mitch.
Another great article! Man you’re good!! Can’t wait to share this… so many of my clients wonder “Why”.. why doesn’t he call me back when he told me to call? Why didn’t he meet with me when he said he was happy to meet? Lot’s of whys… now some answers.
Outstanding points. When I advise my political PR clients I am careful to remind them not to make promises for just this reason.
this sums it up for me: “focus on building the relationship first”
Just as Robert Greenleaf suggested in his work on Servant Leadership – we must serve first, therefore the relationship must come first
Great article, Mitch. So much of our success in business and life really does hinge on building relationships and actually doing what we say we are going to do.
Very good points Mitch. So important to focus on our relationships (both personal and professional) and to mean and do what we say.
Making a commitment and sticking to it are foundations of building trust and a credible reputation. This is a great reminder!
Mitch,
Very wise. It’s all about the relationship and marketing, when done right, is a relationship building tool.
Write on!~
Lisa Manyon