Do You Inspect What You Expect?

Do You Inspect What You ExpectDo you inspect what you expect? This is an age old statement which transcends everything! Do you practice it in your business and in your life?

Here are a few examples:

  1. In sports you have recently become the Head Coach of the baseball team. It is a very competitive team in the Cape Cod Summer League where college age players continue to compete over the summer. Do you assume everyone on the roster knows how to lay down a bunt? Or do you run through the roster and take time away from pitcher work, position work and other areas and have everyone face a live pitcher and lay down a few dozen bunts?
  1. You are the Manager in an area of the business where you have fifty people reporting to you. Two brand new hires started working for you last week in fairly entry level roles. Do you give each of them assignments with deadlines and then hold them accountable and meet with them to review their work? Or do you assume they will finish on time and their work will be good enough to utilize?
  1. The Annual Report for the Corporation is in the final stages of preparation. How many people are assigned specifically to review and approve of each of the sections for accuracy? Or is it assumed the people who are assigned to prepare the Annual Report will conduct their own review of their work before releasing it?
  1. You are the person in charge of one of the two key events each year for your group. There will be close to 2,000 attendees, multiple presenters, break-out sessions, meals and more surrounding the event. How many times to you run through the event timeline with: the Hotel Staff, with the Sound People, with the team you have put together for the event? Do you conduct the run through one time? Do you conduct the run through three times? OR do you conduct the run through as many times as it takes?

The point is always ‘Inspect What You Expect’. This is at multiple levels. In fact the other day my car had to have the inspection done on it by an authorized service station. They must conduct hundreds of these a week at the station. When the inspection was completed, the car was brought around and off we went. The next morning something didn’t look right in the front of the car. It turns out the hood was never closed properly!

Fortunately the hood did not blow open somewhere while driving! Clearly it was my responsibility to double check that the hood of the car was closed properly after the safety inspection. Always remember to ‘Inspect What You Expect’. Often the easiest and most obvious items are the ones you overlook and then regret the most.

Mitch Tublin is an advanced certified coach, trainer and professional speaker based in Stamford, CT.


My Business Inspected By…

Image: Master isolated images /

When you purchase an item, especially clothing and especially if from the internet did you ever notice the small piece of paper which has written on it “Inspected by 09234” or if the item is of an article of clothing from a higher end retailer it may say “Inspected by Maria” so there is a name attached to the inspection process?

Why do you think the retailer goes to the trouble of this process?

In your business you must create a set of inspection processes or habits developed for a number of reasons. ‘Inspect what you expect’ in order to –

  • keep you on track toward your goals for having a successful business
  • you know when and where to make changes
  • your team knows you are engaged and you will be checking

These are a few of the key items. Do you have some you would add to the list?

One word of caution, as one is on a growth path, this is not about micromanaging your people or a project. The methods being proposed here are regular check-ins on everything in your business. This may be your financial results, your customer retention, or even the exact results and process of a specific rollout and what took place every step of the way regarding purchases, returns, new client development, and more. What you will find is you will be much more effective in your role as the CEO of your business and your team will view you as the CEO of the business.

Are you ready to treat your business like a business and yourself like a CEO who means business?  Book your meeting now with Mitch Tublin, business strategy expert and successful serial entrepreneur.

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