Resolutions Without Resolve Will Not Get You Anywhere

NewYear2015Do you typically make a few New Year’s resolutions? It is widely known that over 50% of New Year’s resolutions are broken within the first seven days of the New Year. Another 50% of the remaining resolutions are broken by January 15 – meaning 75% of the brand new and created New Year’s resolutions are broken within the first two weeks and a day into the New Year.

What are we to learn from this information? Is it that most people do not know how to create a meaningful resolution? Is it that there is no accountability process to keep people on track for their resolutions? Are these possible reasons? Yes, of course. The reality is the majority of us – yes, all of us – do not embrace change. People do not embrace change. For change to become of importance the resultant benefit, value, or return on change – the ROC, the return on change – must be clearly defined, processed and internalized.

How can we prove this is true? What if you insist it is an accountability issue, and once accountability is put into place then resolutions will be kept? One example may be taken from one of the most popular personal New Year’s resolutions. This would be to lose weight and to get fit. The numbers speak for themselves. The highest spike in new memberships at health clubs and paid gym membership clubs is the period directly after New Year’s each and every year. Personal Trainers are hired and scheduled out during this period for anywhere from three weeks to three months of training one on one with new clients.

Let’s review – money has been spent which will most likely be charged monthly to a credit card. A personal trainer is paid a deposit or a full payment to meet with the new member for the next three months two or three times a week. Initially people will show up each day or three or four times a week. By the second week, they are skipping more days of working out. The trainer is sitting and waiting for the client and the client does not show up. The accountability is there and built into the system, yet people willingly are paying and simply not showing up.

Take this example now and let’s add in the buy in and the ROC, return on change, for one person. Let us say there was a heart incident. The personal physician for this person explains the life or death potential results unless diet and workout regimens are put into practice. Specific goals with timeframes are established. In this exact scenario more people will build upon their days at the new health club they joined. They will rarely miss an appointment with their personal trainer.

This example may seem dramatic to you. It does prove the point. One item to note, even in the case described, there is a measureable percentage of people who still will not show up! What else is missing?

It is something referenced as PITE, Personal Investment of Time and Effort, in my keynotes and work with clients. A person must be willing to personally invest their time and effort to effectively create change in anything they intend to create lasting change in.

Now consider for yourself, right now, what might you personally need to change?

Mitch Tublin is an advanced certified executive and personal coach who resides in Stamford, CT.

 

What Needs to Change? Are You Asking the Right People?

whatneedstochangeIt is that time of year again. It is almost without fail that I start getting the emails and articles from advisors and coaches reminding us that the first four months of the year are done. Here is some of what I have seen: “2014 1/3 way over!” “What have you accomplished this year?” “May already?”

They beat the drum to conduct a self-review of your business and seek their help to fix what is wrong with you and your business. They are sounding the alarms off and basically creating fear in people to seek their services. I have a different perspective.

Yes, the beginning of May means that the first four months of the year are over. What does it mean for you? Are you just doing the same things the same way and getting the same results? It is possible this is a good thing for you! However, if you are like the most of us, yes it is a good time to review what is working, what is not working and seek to make the changes necessary to achieve better results.

Instead of first focusing on you and what you need to different from YOUR perspective, try asking your customer and clients to offer their thoughts.

What? Yes you read it correctly. Who better to give you feedback on your business than your customers and clients? There are numerous ways to obtain this feedback and these are adjustable depending upon the type of business your run.

In the brick and mortar retail environment you might run a focus group with prizes given to those who are selected to participate. What you want to know is how they experience your store. How do they find the people who work there and the interaction with you, the customer, at the register, on the floor of the store? Are the items in the store easy to locate? Do they wish you carried other products? And much more.

In the services business environment you might send a letter or a card inviting your clients to take an online anonymous survey. You may set this up to where a gift card credit is sent virtually once the survey is completed. This type of feedback will open your eyes to how your clients feel about your service, how you added value or not, your follow up, your scheduling methods and much more.

This is the perfect time of year to obtain this type of feedback. One critical point is, you must follow up on the feedback once it is given to you. This might be as simple as compiling a full list of the top five items you intend to change and how you intend to change them. At the end of this process you may very well be creating customers and clients for life.

Mitch Tublin is an advanced certified personal and executive coach who resides in Stamford, CT.