Who Is The Most Valuable Group In Any Company?

Who Is The Most Valuable Group In Any Company?The other evening at a small networking event a few of us met some people who were at the same venue yet not in our networking group. Of course, since this was all about connecting and networking, we had them join our little group and engaged in conversation with them and welcomed them into our fold.

One of the people went to great lengths to explain to me after hearing about my work as a speaker, trainer and coach with a main focus on leadership, effective communication and emotional intelligence in the workplace, why Human Resources (HR) is the most valuable part of any company and severely under rated in their function. Yes, you heard that right – the most valuable part of any company.

Right now, stop and take a moment to comment in the comment section – what is the most valuable group in your company – where you work?

The week before I was at Baltusrol Golf Club – yes that Baltusrol, which by the way is a gem of a golf course and full of history! I was in conversation with one of the golfers in our foursome about my work of adding value to individuals, teams, divisions and entire companies by introducing cultural change, values based leadership and more. He is a very senior lawyer at a Fortune 100 company.

During our discussion he mentioned how HR almost raises their own level of importance by introducing a variety of measurements and evaluation and processes which really restricts people who run groups inside the company from being leaders and bringing in outside speakers and trainers with fresh thinking and outside view points. He has witnessed over the last decade and more how HR has forced themselves into much more than necessary to the point where they have raised their level of importance without really adding any tangible value. Yes, you heard that right – they have raised their level of importance without really adding any tangible value.

Now here is the thing – HR has a function – and full disclosure – HR is critical to me and my business as often it is the HR group which places me on their list of coaches to select from or retain as their Executive Coach for the company and brings me in to conduct training and workshops on Effective Personal Leadership, Effective Personal Productivity and much, much more.

If you have not done so already, please go to the comments area and note – what is the most valuable group in your company – where you work?

Here is the answer to the question – Who Is The Most Valuable Group In Any Company?

The Group Of People Who Are Working At The Company! 

The People Who Work At The Company are the MOST VALUABLE GROUP!

Everyone must be on the same team! No one group should attempt to be known as the most important group in the company. It is a team effort. This is why CULTURE MATTERS. Everyone must understand and recognize from the most senior levels in the company to the most entry level person in the company every single person contributes to the success or failure of the business in some way.

Mitch Tublin is an advanced certified executive coach, trainer and speaker based in Stamford, CT.

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Is It A Banking Problem or a Culture and Leadership Problem?

Is It A Banking Problem or a Culture and Leadership Problem?One of the high profile business stories this week is about Wells Fargo. CEO John Stumpf was called to Washington D.C. to be heard and then flogged by the politicians. Rather than review the entire situation which is widely available for your review online and at CNBC here is a quick and dirty review.
People who worked at Wells Fargo were reportedly for years creating fake accounts for a variety of bank products utilizing the identity of real banking customers. From my reading and listening it does not appear any of the customers funds were stolen, however, this remains a serious issue as credit report impacts, identity theft and more may have been the result of some of these activities.

At this time over 5,300 people have been let go from Wells Fargo. On CNBC it was stated that none of the people who were let go were anyone we would know or hear about, however, it is possible some were branch managers. One of the quotes from CEO John Stumpf was that this was an issue created by the behavior of low level employees. As a side note the person in charge of the entire unit is leaving the company along with a bonus in the high millions. Feel free to check out the various stories if you are interested in the reported details as more information is released and the stories to date are verified.

The bottom line is this about culture and leadership. Stop there – end of story.

In fact here is a challenge, if there is a person in the Wells Fargo organization with a budget contact me. We will speak or meet and begin a program for your team, division, Branch(s), organization which will return value almost immediately. Everything right now being thrown out there by your internal trainers and PR folks is about CYA.

What we will work on is values based leadership. In essence this is the missing element.

Everyone in the organization was / is graded by numbers and statistics. Let’s face the facts from day one were all 5,300 people who were let go people who had criminal intent on their mind when they began their careers at Wells Fargo? Up until a week ago the majority of these folks were upstanding citizens in their communities. These folks did their 9 to 5 and were doing what they thought they needed to do to get by.

They were and their managers were incentivized by the system set up by Wells Fargo – the culture. This is the culture potentially prevalent in numerous banking institutions.

What if instead the metrics measured the value of a new customer? A customer who had a business and two children and has been married for five years. What is the value of getting to know this customer where the bank is writing the mortgage and maybe a home equity loan, providing credit cards, debit cards, college loans, car loans, insurance and potentially investment accounts?

What is the lifetime value of a customer who knows your name and has your cell phone number just in case they need something?

A leader does not have to be a CEO or a C anything. A leader is a person who knows when to lead. When it is time to take action. Now is that time at Wells Fargo. Consider the small snowball which is rolled down the mountain and it picks up speed on the way down and becomes a huge round ball of snow. This is the type of momentum and culture change we will start by beginning with you and your team right now at Wells Fargo.

Are you up for the challenge? For once lead from the front and not from a spreadsheet.

Contact Mitch Tublin

This is a blog. A weekly Award Winning blog written for over six years each week by Mitch Tublin, Feel free to subscribe here. It is not meant to be or advertised to be reporting the news. Everything is based upon my opinion or my understanding. Hope that works for you and keeps you interested. You are always free to comment in the comments area. Your readership is appreciated. Let others know about “Navigating Your Course for Success” so we grow our community. Smooth Sailing.

Make A Difference Every Day!

leaf-make-changeA few months ago a local landscaper, he may have been close to eighty years old, passed away. He was still actively working his craft. Lawn care and shrubs were his specialty. He was once heard to say, a few weeks before his death, if he stopped working he would probably die within a few weeks.

For me I miss waving to him and getting a wave back as I would often see his truck around town in various neighborhoods or riding his power mower across someone’s lawn he was caring for.

If you go to workout at a local fitness center each day – you get to know the workout routines of the regulars. In fact, everyone has their favorite machine and with the early crowd it is almost like clock work as people move from one location within the gym to the next almost on a schedule. You get to know and chat with the desk workers and other people who work at the facility.

Here is a news story about one of the regular desk people from a facility here in CT –

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BRIDGEPORT — A 24 year-old Bridgeport woman was killed Sunday afternoon when another vehicle moved into her lane on I-95, striking the side of her car and sending it into the concrete barrier.

Akhailia Shameal Jackson of Connecticut Avenue was transported from the scene to Bridgeport Hospital, where she was pronounced dead shortly after the 5:27 p.m. crash, State Police said Monday.

Jackson had been driving her Toyota Camry in the right lane on the southbound side of I-95 near Exit 29 when a Mitsubishi being driven by Livis Rodriguez, 26, of Lawrence, Mass. clipped the left passenger door, causing Jackson to swerve, crossing three travel lanes and striking the concrete barrier on the median, State Police said.

Rodriguez and her three passengers were not injured.

The accident remains under investigation.

(from a posting by the CTPost.com )

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For me I miss Akhailia’s beautiful smile and the new hairdo she would have each week.

Ok, stop with the bad news Mitch – Please!

Will do!

Here is the thing, any day, without any notice, anything may happen to you or to the ones you cherish and love. This is where everyone says – “We know Mitch!”

Ok, cool, and…

Do we change our behavior and give out hugs and actually state our love to those we love each day?

Do we change our behavior and not worry about the small stuff anymore?

Do we change our behavior and consider what we are doing each day to impact others in a meaningful way?

How about the people we work with on a daily basis? The person in the office who is always miserable – when is the last time you said hello to them or spoke with them about their family?

When is the last time you spoke with one of your clients or customers about their personal life? Checked in on how they are doing in their lives?

If you work in a building do you know the names of the people who work the security desk and the cleaning crew who show up every evening?

How about your family? Do you and your wife and children ever sit down and have dinner together with no devices on – no cell – no laptop – no music – zero devices, only good old conversation? When is the last time you sat with one child and only the two of you had a conversation?

What about the world around you?

Is there anything intentional you are doing to make the world a better place?

Of course this seems too big to tackle and it is – however – start with one place or with one thing – the point is why not start?

By the way, this is not to wish anyone ill will or telling you in anyway your time is almost up. The point is, what if it is?

Mitch Tublin has traveled to Guatemala and to Paraguay paying his own airfare, food and hotel costs for a week in each location in order to train local people on transformational leadership – values based leadership. This was accomplished by facilitating RoundTables with a translator by his side. Would you, your company or organization be interested in hearing this story?  Contact Mitch’s Team here to book him to speak.

Mitch Tublin is an advanced certified executive coach, trainer and speaker based in Stamford, CT.