What time of year is your favorite time of year? Some people have great sadness and anxiety when others are enjoying themselves. Do you have a time of year which upsets you or makes you anxious?
In your business, you must wear the mood and the mindset to keep your customers and your prospects interested in being around you and working with you. The ‘you’, is your store if you are in retail brick and mortar, your physical presence if you work in person, your videos, your website and more if you are an online business seller. This is bigger than your personal mindset, which is an important and an integral aspect of your success as well, it is akin to putting on your business attire and showing up for work.
Regardless of what is going on in your personal or business life, you are required to be warm, engaging and interesting toward your customers, clients and prospects. If you feel this is not being authentic and if you are upset about something, and your approach is, “well too bad, it is important to me and it cannot be hidden.” Well sad to say ‘Penelope’, wake up and smell the coffee, No one wants to hear your sob story! In fact, if anything they want you to listen to their sob story!
In addition, there is plenty of competition out there – meaning, if you or your environment are making people feel uncomfortable, they will go somewhere else where they do feel comfortable. If you are absolutely confident you own your market and your following are all raving fans, possibly you do not need to concern yourself with this topic.
This would be a perfect example of how not to behave in your interactions with your customers, do you agree? In terms of listening to your customers, your clients, your prospects there is nothing wrong with having compassion and sharing an open ear. With this being said, you are certainly not expected to be their psychotherapist.
Do you have a smile on your face yet? A few comedic clips to engage you in this process. There is nothing worse than an interested person meeting up with a dry humorless individual who is barely attempting to engage them as a person yet, is desperately trying to ‘sell to them’. A solution to assist you when or if you are in need of a mindset kick start to begin your day or even a booster shot during the day. Discover the use of affirmations to brighten your mood and to instill the mindset you wish to portray.
Write your own or start with these examples:
- My thoughts are my reality and I am thinking of a bright new day.
- I bet today will be a day to remember, let’s go and greet it.
- There is a sun behind those clouds, I know it is there, so let me smile to show everyone I care.
Write these each out on an individual note card and carry these with you. Read one or all of them out loud when you feel the need. Feel free to use as often as you like. Article by Mitch Tublin,Certified Personal and Executive Coach based in Stamford, CT.
Mindset is really most of the battle. Thanks for these affirmations.
Sue,
I really enjoy the use of affirmations to start my day!
Mitch
Great reminders on why it’s important to focus on engaging and serving your clients and not bringing you personal challenges to the conversation.
Doreen,
When we work with our clients we need to remember to check our baggage
at the door.
One of the reasons all professional coaches should be working with their own coach too.
Mitch
Well said, Mitch! Your mood affects everything from your tonality to your physiology and people pick up on it!
Jessica,
Absolutely! You would be on top of that in your line of work.
We must be 100 percent in the game when working with our clients.
Mitch
Great tips Mitch, everything extends from your mood, so being aware of and course correcting one’s mood is so important!
Sheila,
When working with clients by phone surrounding yourself with a few key photos and other special items will assist in keeping you in the right mood.
Mitch
Great tips, Mitch. Anytime I am in a bad mood I consciously shift my thoughts to something I am grateful for. It is impossible to be grateful and hold a negative thought at the same time.
Wow, wow, wow. LOVED this post. It’s so often that we are told, “you are your business.” Well, if I’m in a bad mood… Do I want THAT to be my business image? Heck no! I just loved this post and the clip inserts too funny. You write with such fluidity too, I envy that. It also brought up a new opportunity for me in my business.
When I’m feeling negatively about something. How can I turn that negativity into a video/article/product/service that will give a positive affect on my clients? It’s one thing to understand negativity and another thing to exude it. Great post.
Kammie,
You are so kind! You are so creative and talented I bet you will turn your idea into a new offering for your clients. Great concept.
Mitch
Hilarious Mitch – these clips were certainly not what I expected – I have never seen the STOP IT guy before and his kind of service would certainly make me uncomfortable!
Mitch –
Love the clips! You are so right…when I have a burr on my bum, I’m not very effective in business.
Great tips and I love the affirmations at the end.
Phil Dyer
Chief Visionary | Broughton Advisory
http://broughtonadvisory.com/
So hard to suck it up sometimes but absolutely necessary if you want to keep your customers. I also believe that adding a little humor can change your mood immediately, just like you did by adding those funny clips in this post – great idea!
Tara,
Your wording, hard to suck it up! Yes, exactly if that is what it takes.
I would rather structure my day so I start out the day in the best mood possible and have ways to bring that feeling back if certain events in the day
begin to erode that feeling.
Mitch
Mitch – You’re right! Your mindset and your attitude are like the clothes of your business … you can choose to dress to attract new clients, or to keep them away!
Jennifer,
Interesting, I will need to consider this clothes concept some more.
Often when I am working from my home office I am wearing…
Mitch